Amù
Privacy Policy
At Amù, we are committed to being open and transparent. Please read the information below carefully. If you have any questions, please contact us directly.
Amù Marbella
Privacy Policy
View our privacy policy here.
Further Information
If you have any questions which you feel have not been answer by this Privacy Statement, please do not hesitate in contacting us by email at dpo@iconichotelsresorts.com (mailto:dpo@iconichotelsresorts.com) or in writing to the General Manager, Ctra.A7 Km 1034A, Avenida José Ribera 25 (Urb. Real de Zaragoza), 29604 Marbella (Málaga).
Amù Monte Carlo
Privacy Policy
At Amù Monte Carlo, we place fundamental importance on the protection of your privacy and the respect of your personal data. This Privacy Policy aims to inform you in a clear and transparent manner about the processing of your data.
What personal data do we collect?
We collect personal data about you in three ways:
- Data provided directly by you: during a reservation, subscription to a newsletter, contact request, etc.
- Data provided by third parties: travel agencies, business partners.
- Data collected automatically: during your navigation on our website (cookies, trackers).
The categories of data collected include:
- Identity data: title, first name, last name, date of birth, nationality.
- Contact information: postal address, email address, phone number.
- Economic and financial data: bank details, credit card number. Consumption data: bookings, dietary preferences (allergies, specific diets).
- Technical data: IP address, geolocation data, browser type, browsing history.
- Loyalty data: loyalty card number, associated benefits. Certain health data may be collected in a strictly limited context, with your explicit consent (for example, food allergies).
Why do we collect your data?
Your personal data is used for the following purposes:
- Customer relationship management: table reservations, order processing, specific requests.
- Communication: sending information, personalized commercial offers, newsletters (if you have consented).
- Personalization of our services: improving the customer experience, tailored recommendations.
- Legal compliance: accounting obligations, fraud prevention.
- Security: protection of IT systems and prevention of security incidents.
Who will your data be shared with?
Your data may be transmitted only to the following recipients:
- The internal services of Amù Monte Carlo,
- Our service providers and technical subcontractors (e.g., hosting, maintenance, communication),
- Business partners for specific operations (e.g., joint events),
- Administrative or judicial authorities upon request and within the limits of applicable regulations.
We ensure that all our service providers adhere to strict confidentiality and security standards. In the case of a transfer outside the European Union, appropriate safeguards are implemented, such as standard contractual clauses approved by the European Commission.
How long do we keep your data?
The retention period depends on the purpose of the processing:
- Identification and contact data: 3 years after the last contact,
- Transactional data: 10 years,
- Browsing data (cookies): 13 months maximum,
- Health data: Duration of stay or until deletion request.
After these periods, your data is securely deleted or anonymized.
What are your rights?
You have the following rights regarding your data:
- Right of access: to obtain information on the processing of your data,
- Right to rectification: to correct inaccurate or incomplete data,
- Right to erasure: to request the deletion of your data,
- Right to restriction: to temporarily limit the use of your data, Right to object: to refuse certain types of processing,
- Right to data portability: to receive your data in a structured format.
You can exercise these rights by sending your request to the following email address: montecarlo@fairmont.com
In case of disagreement, you also have the option to contact the competent authority, the Commission for the Control of Personal Data (CCIN) of Monaco.
Security of your data
Amù Monte Carlo implements strict technical and organizational measures to ensure the security and confidentiality of your data:
- Strict access controls to IT systems,
- Encryption of sensitive data,
- Continuous monitoring of systems,
- Regular training of our staff,
- Security incident management policy.
We are committed to ensuring an appropriate level of security in relation to the risks associated with the data being processed.
Use of cookies
Our website uses cookies and other trackers to:
- Measure audience,
- Improve user experience,
- Adapt content and advertisements.
You can set your preferences at any time through our Cookie Policy.
Cookies are retained for a maximum period of 13 months.
Update of this policy
This policy may evolve to reflect any legislative or technical changes. We invite you to regularly check this page. The date of the last update is provided at the bottom of the document.